We would like to welcome you to our Justus Boyz / Justus Girlz online store. We hope that your experience at our site will be a pleasant one. To best expedite any questions or concerns you may have please contact us via email at
SHIPPING TIME TABLE:
Unless otherwise noted at the checkout page, all verified orders received within normal business hours (Monday - Friday 10:00 a.m. to 6:00 p.m.) for in-stock items will be processed and shipped within three business days or less. Most orders will ship via Federal Express Home Delivery, Federal Express Ground, or US Mail unless other shipping arrangements are made by the customer. If an order is deemed unverified (credit card is declined, insufficient funds, etc) the order will not be processed and you will receive an email with the notification that your order has been cancelled with an explanation. For more information on current shipping practices of this site, see Frequently Asked Questions posted elsewhere on this site.
CANADIAN / INTERNATIONAL ORDERS:
The customer is responsible for all duty/import taxes for your order. All such fees will be added to the final bill at the checkout page of this website. Please be aware that duty tariffs can reach as high as 40% of the total purchase. Also, time delays may result from shipment process occurring at the respective country's border.
EXCHANGES AND RETURNS:
If for any reason you are dissatisfied with the item(s) you have purchased you can return them to us within 30 days of receipt of your order for exchange or refund. To help expedite the return or exchange process, mail a copy of the sales receipt along with the item(s) you wish to return or exchange to the following address:
Please also indicate the reason for the return or exchange. Returns will be applied to the original credit card only. No exceptions. The customer is responsible for all shipping charges.
NO TOLERANCE FRAUD POLICY:
In an effort to protect our customers, fraudulent credit card orders will be reported to all proper authorities and the FBI's Cyber Crime Prevention Anti-Fraud Program.
© 2001-2010 The Justus Clothing Company / Hulleon Records, Inc. All Rights Reserved.
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